BEFORE YOU BOOK ​​

Is my flight guaranteed?

• Please keep in mind that our scenic air tours are NOT guaranteed, as several factors can affect whether we are able to fly safely and comfortably. The most common reasons for cancellations are winds and weather, though low clouds or aircraft maintenance may also play a role.​

• Weather in the Keweenaw can change very quickly and forecasts can be inaccurate. Sometimes conditions improve at the last minute and we’re able to go, while other times weather can turn unfavorable just before departure. Because of this, we may notify you as early as the day before if we know conditions will not allow for flying, or as late as 1 hour prior to your scheduled flight time if the situation is less certain.​

• Even if the weather looks nice, wind is often the deciding factor. Wind conditions play a significant role in flight safety, and our aircraft has specific wind limitations that we must follow. If winds are below that threshold but still on the stronger side, we’ll send you a text or email so you are aware and have the option to decide whether or not to continue with the flight. Please note that if you choose to go and begin to feel unwell, refunds are not given.​​​

• Our pilots are highly trained and capable of handling windy conditions, but please be aware that flights in such winds may result in a bumpy flight and/or a less pleasant flight. In the event we cannot fly, we’re always happy to reschedule, push back the flight time, or provide a full refund.

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Where will we go for the 30 minute tour? What about the 45 minute tour?​

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• ​​​​These are our typical flight paths, unless a different route has been specified prior to your flight. If you have a specific route or destination in mind, feel free to email us in advance and we will accommodate your request as long as it fits within the 30 or 45-minute timeframe!​​​​​​​​​​​​

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What is your cancellation policy?

• ​​If you need to cancel your flight please contact flynorthernflights@gmail.com and provide the first and last name on the booking as well as the date of your tour. ​

• Cancellations within 2 days (48 HOURS PRIOR TO SCHEDULED FLIGHT TIME) of your scheduled flight are not permitted. Should you choose to cancel within the 2 days of your original booking, no refunds will be issued. This includes bookings made within the 2-day cancellation window.​

• No-shows will be charged in full, with no refund or flight credit.

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What happens if someone in my group cancels within the cancellation policy?

• Our booking system only allows us to take one deposit per booking, not one per person. This means the person making the booking is financially responsible for the entire booking. If you reserve for 2 or more people and someone cancels within our cancellation policy timeframe, you (as the person who made the booking) will still be charged the full amount for their spot, as the booking is tied to your card.

• We recommend ensuring that all group members are fully committed before booking.

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What if I would like to reschedule? 

• If you need to reschedule your flight please contact flynorthernflights@gmail.com and provide the first and last name on the booking  and the date and time you would like to be rebooked for.​

• If you choose to reschedule more than 24 hours before your scheduled departure, it is free.​

• If you choose to reschedule within 24 hours from your scheduled departure, we charge a flat rate of $20 per passenger.​

• No rescheduling changes may be made to your flight within 2-hours prior to take off. If you are unable to make your flight, it will be considered a no-show with no refund.

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Is it possible to be paired with another traveler if you show that the day/time I want is not available and/or if I want to save money?​

• Since our scenic flights pricing are based on two passengers, solo travelers pay a higher rate. To help reduce costs and potentially pair you with another traveler, we offer the option to share your flight if a match becomes available.

• When booking, you’ll be asked whether you're open to sharing your flight with another traveler. Selecting "Yes" does not guarantee that you'll be paired with someone, but it lets us know you're open to the option if it becomes available. Because our system does not have automatic pairing, we recommend emailing us AND/OR adding yourself to our "waitlist" option if your preferred date or time isn't showing as available. We’ll check our current bookings to see if there's a possible match with other travelers, and we’ll get back to you right away.​

• If you opt to share your flight with another passenger, we will first check with the passenger who booked first to ensure they are comfortable with the arrangement. We will then need to confirm that the combined weight meets the aircraft's safety and weight requirements. If the combined weights are outside of our safe range, priority will go to the first person who booked the flight.​

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What information do you need from me to book?

• To book your flight, we’ll need a few details: full name, phone number, email address, weight, and your preferred payment method. A $100 deposit per booking (will be less for custom tour) is also required to confirm the reservation. Once we have all this information, we’ll finalize your booking and send you a confirmation.

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What should I receive after booking my flight?

• After you book your flight, you should receive an email confirmation with your booking details. You will also receive an email with a link to a waiver you must complete before your flight. We will need one form per passenger (please note: if you are booking for a minor you must sign a form for them as well). You will also receive a text message the day of your flight with instructions of where to go for your tour upon entering the airport. Please reach out if you have not received a confirmation email.

 

SCENIC TOUR PRICING 

How much will a scenic air tour cost me?

• We offer flexible tour options based on your preferred flight duration and number of passengers. Each flight can carry up to 3 passengers. Pricing is based on a 2-person minimum, so rates are higher if only one person is flying.

30-Minute Scenic Tour

• $100 per person (based on 2-passenger minimum)

• Solo passenger: $200

• 3 passengers: $300 total

45-Minute Scenic Tour

• $150 per person (based on 2-passenger minimum)

• Solo passenger: $249

• 3 passengers: $450 total

Custom Scenic Tour

• Looking for something unique?
  We offer customized flight durations and routes tailored to your needs.
  ➤ Pricing varies – please contact us for a quote.

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SAFETY & REQUIREMENTS​

What are the weight limitations? 

• The maximum combined weight for up to 3 passengers is 550 pounds. When booking, you’ll be asked to enter each individual’s weight. Because aircraft weight limits are very strict, please provide accurate numbers. We also have a scale available upon arrival to confirm weights, as safety is our top priority.

• For flights with two or more passengers, please keep in mind we may be required to seat everyone according to their weight. It's essential for keeping the aircraft properly balanced within its center of gravity limits, which directly affects the safety and performance of the flight.

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Are kids allowed?

• We welcome passengers ages 3 and up. Children under the age of 3 are not permitted. In accordance with FAA regulations, any child over 24 months must occupy their own seat with a seatbelt for safety. Please note that we do not provide FAA-approved child safety seats. Since children are required to have their own seat, the tour price is the same per person regardless of age.​

• If a child appears to be younger than 3, we will also require proof of age before boarding.​

• Our headsets are generally designed for adults and can be adjusted to fit smaller heads, but we cannot guarantee they will fit every child. If needed, disposable earplugs are available upon request.

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​PLANNING YOUR FLIGHT

What time of day should I book if I prefer a smoother flight?

• We recommend flying early in the morning or later in the evening, as these times typically offer calmer air and fewer bumps.

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What should I bring for my flight?

• We require that you bring a valid ID that matches the name on the booking and paperwork. This is for verification purposes before boarding the flight. Please note that failure to provide your ID will result in the denial of your flight. If you’d prefer to pay with cash, please bring that along. Otherwise, we’ll go ahead and process the remaining balance with the card we have on file. ​

• Additionally, we encourage you to bring a phone or camera to capture your experience and take photos or videos of the stunning aerial views. Our airplane tours offer an amazing opportunity to see the world from a unique perspective, and we want you to be able to remember and share these memories for years to come. You may also find sunglasses useful during your flight​

• We ask that you leave any purse/backpack in your car if it is not needed, since we are subject to strict weight limitations in the aircraft.

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What time should I arrive for our flight? 

• If you have a scheduled flight, you must arrive at least 20 minutes prior to your booked departure time for a safety briefing and boarding. We ask that each passenger be prompt as when one flight is behind, it interferes with the schedule for the remainder of the day.

• We operate in Eastern Time Zone.

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What if I am late?

• Unfortunately, tardiness can have a significant impact on everyone’s experience, so we appreciate your cooperation in arriving on time. If you happen to arrive more than 25 minutes late, you may be subject to a late fee and may need to rebook your tour for another day and time.

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​COMFORT & IN-FLIGHT EXPERIENCE​

What if I am nervous?

• We understand that flying—especially for the first time—can feel a little intimidating, and that’s completely normal. At Northern Flights, your comfort and safety are our top priorities. Our experienced pilots are not only highly trained professionals, but they’re also calm, friendly, and here to make you feel at ease every step of the way.​​

• Our aircraft are carefully maintained and inspected regularly to meet the highest safety standards. We fly only when the weather is safe and conditions are right, and our team will walk you through everything beforehand so you know exactly what to expect.​

• Most passengers find that once they're in the air, the beauty of the scenery and the gentle movement of the plane help melt those nerves away. You’re in good hands, and we’ll be with you the whole way to ensure your flight is as smooth, safe, and enjoyable as possible.​

• If at any point during the tour you feel unsafe, unwell, or simply don’t enjoy the experience, that’s absolutely okay — we can return to the airport. However, please note that unfortunately, we are unable to offer any refunds in such cases.​

• If you have questions or concerns before your tour, don’t hesitate to reach out—we’re happy to talk it through with you.

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What if I start to feel sick on the flight?

• While most of our passengers feel completely comfortable during the flight, we understand that occasionally someone may start to feel a little queasy—and that’s okay! If you start to feel unwell during the tour, please let your pilot know right away. Our aircraft are equipped with airsickness bags, and our pilots are trained to respond calmly and professionally to help make you feel as comfortable as possible.​

• We’ll do our absolute best to adjust the flight—whether it’s changing altitude, slowing down, shortening the tour, or simply heading back the airport—to ease your discomfort. Your well-being is our priority, and we’re here to make the experience as smooth and enjoyable as possible for everyone on board.

• Refunds are not guaranteed if you begin to feel unwell during your tour. While we completely understand and will do our best to adjust and respond to the situation, we ask for your understanding that a reserved time slot, fuel, and pilot time have already been allocated for your flight.​

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ARRIVAL INFO​​​​​​​

Where do I go for my tour?​​​

• All flights depart and return from the Houghton County Memorial Airport. The address is 23810 Airpark Blvd, Calumet MI 49913. Upon arriving, drive past the terminal and take the first right you see. There will be a few parking spots on your left. If this parking area is full, please proceed back to the terminal parking and park there. You do not have to pay for parking. After this, walk up to the door at the big beige building that is on the left of the airport gate. We will also send you a pin of the exact location via text message the day of your tour. ​​​​​​​​​​

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